YES!!! I'm so glad there is a CS!!! SO NICE!!!

[megaagfan1]

OK! Well, Yesterday or 2 days ago, I e-mailed AG about my Molly books that I have, & if they would let me return them!! Well, Here is what they said!!

Dear Megan,

Thank you for your e-mail. Any product may be returned for refund or
exchange. You will find a Return Form available to print online at
www.americangirlstore.com. Please choose "Customer Service" at the
bottom of the page. Click "View Printable Forms" and you will find a
Merchandise Return Form, which you can print. Instructions for
returning product are listed on the form.

Should you have any additional questions or require further assistance,
please call Customer Service at the toll-free number listed below.

Sincerely,

American Girl? Customer Service
Phone: 1-800-845-0005 or 608-831-5210
Fax: 608-828-4790
Available Monday - Sunday 7 a.m. - 10 p.m. Central Time

They are so nice!!! I know it's formal, but I was {& still am} very excited that they will take them back!!! YAY!!!!!!!!!!!!!!

I'll let you all know if I'll do the exchange or the refund!!! Still debating which option to do. Any ideas? I'm trying to save up for Marisol's compleate collection, so I'll need the money, but I also am wanting to get the sale items before they are perminetly GONE forever. {Like Coconut's sleepover accessories}
Any ideas are VERY much appreciated!!!

<font color="#051E50" size="1">[ February 27, 2006 06:40 PM: Message edited by: megaagfan1 ]</font>

[megaagfan1]

BUMP~~~~~ [img]wink.gif[/img] [img]smile.gif[/img]

[lacherig]

It's probably easier just to use it as credit and put in an order when you send them in. It'll also probably be processed faster because refunds can sometimes take a bit longer.

[megaagfan1]

ok. Well, I got the forms filled out, but I'm gonna be doing the refund check, because for Marisol's collection, I can only get them from eBay.. [img]frown.gif[/img] So, yeah......Oh well.. But I'm glad I can refund my money & try to finish her collection!!!!! [img]smile.gif[/img] [img]smile.gif[/img] [img]biggrin.gif[/img] [img]biggrin.gif[/img]

Editied for spelling!

<font color="#051E50" size="1">[ February 27, 2006 10:01 PM: Message edited by: megaagfan1 ]</font>